Frequently Asked Questions
GOATcase is located in New Jersey
Phone: (201) 299-5380 (Business Hours 8:00 AM- 5:00 PM Monday-Friday) Email: contact@goatcase.com Live Chat: Using the App on our homepage!
Please note that most Anti Gravity Case items are made to order. Once you place your order, please allow 1-3 business days for processing orders. After this, it will take 2-5 business days for delivery in the United States, and 10-15 business days for international orders.
Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.
You will get a confirmation email when you have placed your order, and another when your order is on it's way!
We currently accept Credit Card and PayPal payments. You do not need a PayPal account to pay.
Email sales@goatcase.com for bulk orders.
When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
Unfortunately once you place your order it cannot be changed after. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.
You can not cancel orders that have begun the processing phase. Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.
We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
